Question 1

What is CloviFlow?

Accepted Answer

CloviFlow is Clovi's browser-based application for on-site screeners. You use it to open events, manage appointments, enter biometrics from devices like CardioChek or Cholestech, and share results. See our help article for screeners for a full overview.

Question 2

How do I enter and save health data during a screening?

Accepted Answer

Use the participant workflow in CloviFlow to capture measurements and save them to the record. A short video walkthrough is available in the For screeners section of our Help Center.

Question 3

How do I add walk-ins in CloviFlow?

Accepted Answer

Walk-ins are participants without a scheduled appointment. CloviFlow supports adding them from the event workflow. See the walk-ins video in our Help Center for screeners.

Question 4

How do I review screening results with a participant?

Accepted Answer

CloviFlow supports walking participants through their results—including year-over-year views when available. A tutorial video is in the For screeners section of our Help Center.

Question 5

When is a confirmation email sent?

Accepted Answer

Clovi sends a confirmation email when a participant registers for an event. See our help article for full details.

Question 6

When does a reminder email go out?

Accepted Answer

Reminder emails are sent automatically before an event based on your configured schedule. See our help article for full details.

Question 7

When does a participant complete registration?

Accepted Answer

A participant completes registration after filling out all required fields and confirming their appointment. See our help article for full details.

Question 8

How do I import multiple events from Excel?

Accepted Answer

You can bulk-import events by uploading an Excel file with event details. See our help article for the template and step-by-step instructions.

Question 9

Do you support eligibility requirements?

Accepted Answer

Yes, Clovi supports eligibility requirements that restrict registration to pre-approved participants. See our help article for setup instructions.

Question 10

How do I add metrics to the screening form?

Accepted Answer

You can add or remove biomarker metrics from the screening form in the event configuration. See our help article for step-by-step instructions.

Question 11

How do I change the demographic questions?

Accepted Answer

Demographic questions can be customized per event in the screening form settings. See our help article for full details.

Question 12

How do I create my own assessment?

Accepted Answer

Clovi lets you create custom assessments with your own questions and scoring. See our help article for instructions.

Question 13

How do I customize risk stratification ranges?

Accepted Answer

Risk stratification ranges can be configured per biomarker in the risk section settings. See our help article for setup details.

Question 14

How do I add a custom employee ID or health plan ID?

Accepted Answer

Custom identifiers like employee ID or health plan ID can be added through the demographic questions configuration. See our help article for instructions.

Question 15

File content type is invalid during upload

Accepted Answer

This error occurs when the uploaded file format is not recognized. See our help article for supported formats and troubleshooting steps.

Question 16

How do I merge duplicate participants?

Accepted Answer

Duplicate participants can be merged from the participant detail page. See our help article for the merge workflow.

Question 17

How do I import data with mapping sets?

Accepted Answer

Mapping sets let you define column-to-field mappings for data imports. See our help article for setup and usage instructions.

Question 18

How do I add a client?

Accepted Answer

Clients can be added from the Clients section of your dashboard. See our help article for step-by-step instructions.

Question 19

How does Clovi calculate aggregate reports?

Accepted Answer

Aggregate reports summarize biometric data across all participants in an event or program. See our help article for calculation methodology.

Question 20

How does Clovi calculate cohort reports?

Accepted Answer

Cohort reports compare participant data across multiple screening periods to show health trends. See our help article for details.

Question 21

What is a Clovi credit?

Accepted Answer

A Clovi credit is the unit of account used for pay-per-use billing. Each screening, appointment, or vaccination consumes credits. See our help article for full details.

Question 22

What happens if I go below 0 credits?

Accepted Answer

If your credit balance goes below zero, your account continues to function but you will need to add credits to bring your balance current. See our help article for details.

Question 23

How does Clovi handle payment card information?

Accepted Answer

Clovi never stores payment card information directly. All payments are processed securely through Stripe. See our help article for security details.

Clovi Help Center

For screeners

Programs & Events

Data Collection

Reporting

Billing