When does a reminder email go out?
Important: Reminder emails do NOT go out by default. To enable them, you must first add a reminder email message in the event's email settings.
When will a reminder email NOT be sent?
Even after enabling reminder emails, Clovi checks several conditions and will not send a reminder if any of the following are true:
- The participant's email is blank
- The participant already has measurement data recorded
- A reminder email has already been sent for this event
- The participant has not completed registration
- The participant has an appointment that has already passed
- The event has "Limit reminder email to appointments" enabled and the conditions aren't met
What does the reminder email contain?
The reminder email includes:
- A greeting and the event name
- The participant's appointment details (date, time, location) if applicable
- Any custom reminder message you've configured in Event > Settings > Emails
- A footer with unsubscribe/contact information
How to configure reminder emails
To set up reminder emails for an event:
- Navigate to your Event
- Go to Settings > Emails tab
- Add or edit the reminder email message
Tip: Reminder emails are a great way to reduce no-shows. Make sure participants have completed registration and have a valid email address on file for the best results.